Terms & Conditions
By purchasing from LillyLou Accessories, you are agreeing to all of the terms and conditions stated below:
Please take a read through the Returns policy here.
Payment is to be made when the order is placed, your order will be sent out on the next posting day after the payment is complete.
LillyLou Accessories offers a range of affordable, silver-plated jewellery. All pieces are hand made unless otherwise stated on the product listing. The term ‘Handmade’ implies that when the supplies arrive with me they are not wearable as jewellery. I do not make the charms and chain from scratch.
Any problems will be dealt with via emailing us through the contact page. Any problems expressed over any of our social media platforms will be asked to email us to resolve the problem and it is then up to the customer to do so.
Please see the FAQ page for information regarding postage.
Please make sure the correct address is given, if you have sent me the wrong address, not notified me about it ASAP and I have sent out your order, a replacement will not be sent nor will a refund be issued. It is up to the customer to give me the correct address when ordering. The only circumstances where your order will be sent out again is if the order has been returned to me by Royal Mail and if you are willing to pay another lot of postage for it to be sent back out.
I will not be held responsible for your mistakes.
All items sold, are advised for people aged 13 or over, due to small parts that could become a choking hazard. LillyLou Accessories will not be held responsible for any problems that may occur, as the customer you have full reliability of keeping the jewellery out of reach of children.
All content posted on www.lillylouaccessories.co.uk and across our social media platforms is not to be used without permission. If you would like to use some photos for a blogpost then please contact me first via email or via the contact page on the website.