LillyLou Accessories

FAQ

Jewellery
The majority of the pieces I create are handmade by myself, most of the charms I purchase, but others I make myself. I mainly work with silver-plated findings, as this is what I have the most experience in using and enjoy wearing.
Caring for your Jewellery
Avoiding liquids and prolonged wear/use will ensure the longevity of your jewellery. Ideally, jewellery would be removed when it could come into contact with water and be removed for sleeping or any activities that may cause the jewellery to weaken.

Orders
My order hasn’t arrived yet
If after 10 working days of receiving your dispatch email, your order hasn’t arrived – then please contact me. (Working days are Mon-Fri, excluding weekends and bank holidays).
How long will it take for my order to be shipped?
Your order should be shipped within 3 days. Dependant on the number of orders I have/time of year etc, it may take a little longer. If, after 5 days, you haven’t received a dispatch email then please don’t hesitate to contact me – if I haven’t emailed you sooner!

Postage
How much is postage?
Postage is charged at a flat rate of £2, no matter how much or how little you buy. Postage cost covers both the price of the actual postage and the price of the packaging as I prefer not to charge this on top of the price of the items.
What postage service do you use?
I use Royal Mail to ship all of my orders. 
How long will it take for my order to arrive?
Royal Mail estimates that 1st Class post should be delivered within 1-2 days. During busier times, this can, however, take a little longer. Should your order not be with you within 10 days of receiving your dispatch email, please contact me.

Other Stuff
Where did the name “LillyLou Accessories” come from?
LillyLou Accessories is named after my youngest daughter. Her name is “Lilly Olivia Louise (surname)”. 
Do you have a physical shop?
 Unfortunately, I don’t have a physical shop right now, although it’s the long-term goal!
Where are you based?
I work from my home office and I am based in Redditch, Worcestershire.
Where do you get your supplies?
I spend a lot of time researching and finding the perfect findings and charms, so I would prefer not to disclose this information.
Do you do wholesale orders?
Yes! Please email me at “lillylouaccessories@outlook.com” for any wholesale enquires.

Where else can I find you around the web?
You can find me in various different places around the web. As well as LillyLou Accessories, I have recently started exploring a career in illustration at KatherineLHughes.
Before all of this though, I started my career as a blogger and freelance writer at MamaHomeLife which I started in early 2018.

Scroll to top